Last updated: 1 October 2026
All Eyes on Me operates the online store at https://alleyesonme.com.au. This policy explains what personal information we collect, why we use it, who we share it with and how you can contact us about it.
When you browse or shop with us, we may collect:
Your name, email address, phone number, billing address and delivery address.
The products you order, your order history and messages you send us.
Account details if you choose to create an account. You can also check out as a guest.
Payment confirmation and transaction references. Card and PayPal payment details are processed by the relevant payment provider.
Technical information such as your IP address, browser information and cookies needed to operate the site and shopping cart.
We usually collect this information directly from you when you place an order, create an account or contact us. We also receive payment status from our payment providers.
We use your information to process payments, fulfil and deliver orders, answer enquiries, manage accounts, provide customer support, prevent fraud, maintain the security of our website and meet our record-keeping obligations.
If you agree to receive marketing emails, we may send you news and offers. You can unsubscribe using the link in a marketing email or by contacting us. Order confirmations and delivery updates are service messages, not marketing emails.
We offer payment methods that may include PayPal, Stripe-processed payments and direct bank transfer, depending on the options available at checkout. Payment providers handle the information needed to process a transaction and may carry out fraud checks. We receive information such as the payment result and transaction reference so we can manage your order.
We share the delivery details needed by postal services and carriers to send your order. For international orders, carriers and customs authorities may also receive information required to deliver and clear the parcel, such as your name, address, contact details and details of the goods.
We share information only where needed to run the store, including with our website hosting and technical service providers, payment providers, delivery services, professional advisers where necessary, and authorities where required by law.
Some service providers may process information outside Australia, including in the United States. If you order delivery outside Australia, information needed to deliver the parcel may also be provided to services and authorities in the destination country.
Our website uses cookies and similar technology to keep the shopping cart working, maintain a login session if you have an account, remember site preferences and help protect the checkout.
Website analytics and advertising tools, including Google services where connected to our store, may also collect information about visits and shopping activity. You can control many cookies through your browser settings, although blocking essential cookies may prevent the cart or checkout from working properly.
Our pages may link to or display content from other websites. Those services handle information under their own privacy policies.
We keep personal information for as long as needed to fulfil orders, provide support, handle disputes and meet legal obligations. Our intended WooCommerce retention periods are:
Inactive customer accounts: 24 months.
Pending and failed orders: 30 days.
Cancelled, refunded and completed orders: 72 months.
Some records may need to be kept longer where the law or an unresolved matter requires it. When information is no longer needed, we take steps to delete or de-identify it where appropriate.
We take reasonable steps to protect the personal information we hold from loss, misuse and unauthorised access or disclosure. No method of storing or transmitting information online is completely secure.
You can email us to ask what personal information we hold about you, request a correction, or ask us to delete information we no longer need. We may need to confirm your identity before acting on a request. We may need to retain some information for legal, accounting, security or dispute-resolution reasons.
If you have a privacy concern, email us with the details. We will investigate and respond within a reasonable time. If the Privacy Act applies to our business and you remain dissatisfied after contacting us, you may be able to complain to the Office of the Australian Information Commissioner at https://www.oaic.gov.au.
We may update this policy when our website, services or legal obligations change. The date at the top shows when it was last updated.
For privacy questions or requests, contact All Eyes on Me at alleyesonme@me.com.