We use Australia Post for postage within Australia and internationally. Shipping options and estimated charges are displayed at checkout after you enter your delivery address.
Our current regional flat-rate postage estimates are listed below. All amounts are in Australian dollars (AUD).
Free-shipping minimums are calculated after discounts. The shipping options available for your delivery address are shown at checkout.
Postage costs are estimated by destination region. We make every reasonable effort to provide an accurate estimate when our shipping rates are listed.
If the actual postage quoted by Australia Post at lodgement is substantially higher than the amount estimated, All Eyes on Me® reserves the right to contact you with supporting evidence of the difference and discuss a revised shipping arrangement before dispatch. Any additional postage charge must be agreed with you in advance; it will not be charged automatically.
For in-stock items we dispatch ourselves, you can request our AU$20 Express priority postage option. Add an urgent-order note at checkout and tell us the date you need your items. If you need delivery within or before 3 working weeks, please contact us before ordering so we can discuss availability and timing.
We will confirm whether we can prioritise your order, the expected dispatch timing and the total postage charge before sending a separate Express postage invoice payable via PayPal. Any adjustment to standard postage will be confirmed before you pay. The Express option must be paid before priority dispatch and is not included in our free standard-shipping offers.
Express postage does not automatically shorten a made-to-order production period. Arrival by a particular event date is not guaranteed by All Eyes on Me. Australia Post’s next-business-day guarantee applies only within its eligible delivery network and subject to its service conditions. Read Australia Post’s Express Post delivery information.
We aim to keep product and delivery prices affordable through regional postage estimates and free standard shipping on eligible orders. Standard and free-shipping orders follow the preparation and delivery estimates in this policy.
International air transport and customs processing can cause delays outside our direct control. Please allow extra time and contact us if your parcel is delayed. These delivery estimates and any carrier delays do not exclude your rights under Australian Consumer Law.
Australia Post delivery time is additional to our order-preparation period. Its delivery estimates are counted in business days following the day of posting and depend on the service, origin, destination and network conditions. For orders dispatched by us, South Australia is the sending location.
Check Australia Post’s current delivery guidance for your destination and chosen service:
International items posted from South Australia travel interstate before departing Australia. Allow for the additional transit time described in Australia Post’s international guide for your selected service.
Australia Post delivery times are estimates. Delays may occur for both domestic and international parcels, particularly during the busy end-of-year and Christmas peak season. Please allow extra time during these periods, especially if you need your order for a specific date.
Delivery availability depends on your location and the items ordered. If checkout does not offer a suitable shipping option, email alleyesonme@me.com before placing an order.
For in-stock items dispatched by us from South Australia, allow an estimated 2 business days from the day your order is received during our South Australian business hours to pick, pack and lodge your parcel at our local Australia Post Post Office.
Our processing estimate uses South Australian local time: ACST, or ACDT during daylight saving. Business days are Monday to Friday, excluding South Australian public holidays. Orders received outside business hours, on weekends or on public holidays are treated as received on the next business day.
Read the individual product listing for availability and any preparation or production period. Where a listing specifies a preparation or production period, that period is separate from carrier delivery time.
If you are ordering for a wedding, event or other fixed date, contact us before purchasing to discuss timing. Please allow time for both preparation and delivery.
Check your delivery address and contact details carefully at checkout. If you need to correct an address, contact us promptly with your order number so we can discuss whether a change is possible.
You can check your store order status on our Track Order page. Where a carrier tracking link is provided, use that link for parcel delivery updates.
Please check your delivery on arrival and handle delicate accessories gently. If you need to return an item, email alleyesonme@me.com before posting it back so we can provide the correct return address and arrange the next steps.
Read our Refund and Returns Policy for the full return conditions and remedies. Your Australian Consumer Law rights remain protected.
If your order is delayed, cannot be located or arrives damaged, email alleyesonme@me.com with your order number and details. Include photos of the parcel and item where helpful, and retain packaging while the issue is assessed.
Nothing in this policy excludes or limits rights or remedies that cannot be excluded under Australian Consumer Law.